AI Integration · Kuala Lumpur

Your support agents, still in every conversation — with a quieter assist.

Eveilsynthet helps customer service teams bring AI drafting and quality tools into their workflow — without displacing the people who know your customers best.

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+60 4 263 9518 [email protected] Kuala Lumpur, Malaysia Human-first AI approach

What We Offer

Three ways we work with your team

Each service is sized to where your team stands right now — from a first look at your inbox patterns, to a running assist for agents, to ongoing quality reflection for leaders.

Inbox Listening Audit

A two-week study of a sample of your support tickets, chat logs and email threads. We read and tag recurring topics, friction points, and the sentences your agents already write well.

Written brief on where AI drafting could quietly help
Consent procedures agreed up front
Sample size tailored to your team

RM 1,160 Enquire

Draft Assist Pilot

A measured rollout of a draft-suggestion layer in your existing helpdesk. The assistant offers a first draft and past-ticket summary; the agent always edits and sends.

Six-week supervised period with weekly clinics
Compatible with Zendesk, Freshdesk, HubSpot
Escalation rules for sensitive themes

RM 5,090 Enquire

Quiet Quality Companion

A monthly retainer for support leaders whose teams already use AI assists. We sample conversations weekly and write plain-language reflections for your QA committee.

Quarterly sessions with frontline agents
Yearly written report for operations leadership
Monthly retainer, cancel anytime

RM 4,610 /mo Enquire

Why Teams Choose Us

What makes this different from a generic AI rollout

We read first, then recommend

Our audit process means we understand your team's actual language before suggesting any AI layer. Nothing is deployed speculatively.

Agent involvement throughout

Frontline staff shape what gets tuned and what gets escalated. Their knowledge of customer nuance stays central to the process.

Works in your existing helpdesk

No new platform to learn. Draft Assist runs inside Zendesk, Freshdesk, or HubSpot — where your agents already spend their day.

Plain-language reporting

QA reflections are written for people, not dashboards. Your operations director receives findings in readable prose, not raw metrics alone.

Pace set by your team

The supervised pilot and weekly clinics give your team room to adjust. We move at the speed that feels right, not the speed that looks impressive on a chart.

Data handling agreed upfront

Before any ticket is read, scope and consent procedures are agreed in writing. You know exactly what is sampled and for what purpose.

Start a Conversation

Is your team ready for a quieter kind of AI assist?

Whether you're exploring your first audit or already using AI and want better oversight, we're happy to talk through what would actually fit.

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+60 4 263 9518 [email protected]

Questions

Things teams often ask us

Do agents still write and send every reply?

Yes, always. The AI offers a draft suggestion and a summary of past interactions; the agent reads it, edits it as they see fit, and sends. No message leaves without a person reviewing it first. The assistant is a reading aid, not a reply system.

Which helpdesks does Draft Assist work with?

We currently support Zendesk, Freshdesk, and HubSpot Service. If your team is on a different platform, mention it when you reach out — we assess each case individually and may be able to accommodate it.

What happens to our customer data during the audit?

Sample size, anonymisation approach, and consent procedures are all agreed in writing before the study begins. We read a defined set of tickets for pattern analysis only — we do not retain, train on, or share your customer data. A data handling agreement is signed before any work starts.

How long does the Draft Assist pilot take?

The supervised period runs for six weeks, with weekly clinic sessions. Before that, there is typically one to two weeks for tone calibration and escalation rule setup. Most teams are up and running within a month of starting the process.

Can we start with the audit and decide on the pilot later?

Absolutely. The Inbox Listening Audit is a standalone engagement. The brief it produces helps you decide whether and where a draft assist layer makes sense — and you're under no obligation to proceed further with us or anyone else.

What is the Quiet Quality Companion for?

It is designed for teams that already have some AI assist in place and want thoughtful, ongoing oversight rather than raw system metrics. A small set of conversations is reviewed each week, and a short reflection is written for your QA committee — giving leadership a human-readable account of where the assist is helping and where it is introducing noise.

Find Us

Our Office in Kuala Lumpur

Unit 3-7, Bangunan AHP, Jalan Tuanku Abdul Halim, 50480 Kuala Lumpur

Contact

Let's talk about your team's situation

Contact Details

Phone

+60 4 263 9518

[email protected]

Address

Unit 3-7, Bangunan AHP,
Jalan Tuanku Abdul Halim,
50480 Kuala Lumpur, Malaysia

Working Hours

Monday – Friday: 9:00 am – 6:00 pm
Saturday: 10:00 am – 1:00 pm
Sunday & Public Holidays: Closed

A note on response time

We aim to reply to all enquiries within one business day. For complex team situations, we may suggest a short call to understand the context before recommending a service.