Why Eveilsynthet
The difference between deploying AI and deploying AI well.
Plenty of tools can add a draft-suggestion layer to your helpdesk. What's rarer is someone who reads your conversations first, involves your agents throughout, and writes you a report you can actually use.
Back to HomeCore Advantages
Six things that shape how we work
Audits before action
We read your inbox before recommending anything. The audit brief tells you exactly which patterns a draft-suggestion layer could address — and which ones it couldn't.
Agents shape the configuration
During the pilot, weekly clinics give frontline staff a structured way to tell us what the AI's suggestions get right and where they miss the tone. Their input directly updates the model.
Inside your existing tools
The draft assist layer integrates with Zendesk, Freshdesk, or HubSpot Service. No separate platform, no new login for agents. The assist appears where they already work.
Data handling agreed before we start
Every engagement begins with a written data agreement. Scope, anonymisation, and retention are defined before a single ticket is reviewed. No assumptions, no ambiguity.
Reports written for decision-makers
QA reflections and audit briefs are written in plain language. Operations directors and QA managers receive structured findings they can act on without a data science background.
Scope you can start small with
The audit is a standalone engagement. You don't have to commit to a pilot. The brief tells you enough to decide whether to proceed — and with whom.
Expertise drawn from both sides of the desk
Our team includes people who have managed customer operations and people who have researched AI language models. That combination is less common than it sounds — and it shapes how we approach every engagement.
- Eight-plus years in customer service operations
- Applied AI research background on language and tone
- Experience across financial services, logistics, and retail support
What this means for you
You won't receive recommendations from a team that has only ever seen AI from the technology side. We understand what happens at 4pm on a Monday when a queue fills up — and we configure assists with that reality in mind.
What this means for you
You don't need to evaluate AI vendors or learn a new product. We handle the configuration, run the supervised period, and manage the integration. Your agents learn one new behaviour: reviewing a draft suggestion alongside the incoming message.
Technology configured for your tone, not a generic profile
Off-the-shelf AI drafting tools apply general language patterns. We use the audit brief as a calibration reference — tuning the model on your team's actual phrasing, common escalation triggers, and the topics your agents already handle with care.
- Tone calibration using real ticket samples
- Custom escalation rules for sensitive topics
- Works within Zendesk, Freshdesk, HubSpot Service
Pricing that matches what you actually need
Each service is a distinct engagement with a defined scope and a fixed price. You don't pay a retainer before you know what you need — the audit at RM 1,160 gives you enough to make an informed decision about the pilot at RM 5,090.
- Audit: RM 1,160 — standalone, no commitment to proceed
- Pilot: RM 5,090 — six-week supervised period
- Retainer: RM 4,610/month — ongoing QA oversight
What this means for you
You can spend RM 1,160 to understand whether AI drafting is worth pursuing at all. Many teams find the audit brief alone clarifies their strategy, regardless of what they decide to do next.
How We Compare
A different kind of AI integration service
| Feature | Typical AI Rollouts | Eveilsynthet |
|---|---|---|
| Inbox reading before deployment | ||
| Custom tone calibration from your tickets | ||
| Written data handling agreement upfront | Varies | |
| Agent consulted during configuration | ||
| Human always edits before sending | Varies | |
| Plain-language QA reports for leadership | ||
| Standalone audit before committing to a pilot |
What Makes Us Different
Distinctive things about how Eveilsynthet operates
The audit is a complete service, not a sales tool
Most audits in this space are designed to lead you toward a product. Ours produces a written brief you own and can share with any vendor. We gain nothing if you don't proceed with us — and we're fine with that.
We don't replace human judgment, we support it
Every draft suggestion we configure is a first draft only. Agents read it, weigh it against their knowledge of the customer, edit it, and send it. The system is not designed to bypass that step.
Quarterly agent sessions are part of the retainer
Under the Quiet Quality Companion retainer, we hold a structured session with frontline agents every quarter. What they notice about the assist's behaviour shapes the next three months of review priorities.
Editorial discipline in every report we write
Our QA reflections are written by someone with an editorial background. Each finding is explained, each recommendation is grounded, and the document reads as something intended for a person to act on.
Milestones
Where Eveilsynthet stands
38+
Support teams audited
3
Helpdesks supported
92%
Agent satisfaction with pilot process
MY
Malaysia-based team & clients
CX Innovation Recognition — CCAM 2024
Noted by the Contact Centre Association of Malaysia for responsible AI adoption practices.
MSC Malaysia Digital Certifications
Registered under Malaysia's national technology development framework.
Member — MBOT Professional Network
Member of the Malaysian Board of Technologists professional community.
See whether this fits your team
The audit is a sensible starting point — it costs RM 1,160 and produces a written brief that belongs to you, whatever you decide next.
Request a Consultation