Legal

Terms & Conditions

Last Updated: 14 April 2025  ·  Effective Date: 14 April 2025

Please read these Terms and Conditions carefully before using the Eveilsynthet website or engaging our services. By accessing this website or entering into a service agreement with us, you confirm that you accept these terms.

1. Definitions

• "Agreement" — these Terms and Conditions together with any applicable service proposal or engagement letter
• "Service" — any of the services offered by Eveilsynthet, including the Inbox Listening Audit, Draft Assist Pilot, and Quiet Quality Companion retainer
• "Client" — the organisation or individual who engages Eveilsynthet for a Service
• "We / Us / Our" — Eveilsynthet, operating from Unit 3-7, Bangunan AHP, Jalan Tuanku Abdul Halim, 50480 Kuala Lumpur, Malaysia
• "You" — the person accessing this website or the Client representative accepting these terms
• "Content" — text, reports, briefs, and written deliverables produced by Eveilsynthet as part of a Service

2. Acceptance of Terms

By using this website or by signing an engagement letter or service proposal, you confirm that you are at least 18 years of age, have the authority to bind the organisation you represent, and agree to these Terms and Conditions in full.

If you do not agree to these terms, please do not use this website or engage our services.

3. Description of Services

Eveilsynthet provides AI integration advisory and implementation services for customer service operations. Our current services are:

• Inbox Listening Audit — a defined study of support ticket and communication samples, resulting in a written brief (RM 1,160)
• Draft Assist Pilot — a supervised deployment of a draft-suggestion layer within a supported helpdesk platform over six weeks (RM 5,090)
• Quiet Quality Companion — a monthly retainer for ongoing AI quality review and reporting (RM 4,610/month)

Services are delivered primarily to clients based in Malaysia. Engagements outside Malaysia are considered case by case.

4. Engagement Process and Scope

Each engagement begins with a written service proposal or engagement letter that defines the scope, deliverables, timeline, and price. Work commences only after the Client has confirmed acceptance in writing and, where applicable, signed a data processing agreement.

Any changes to the scope of an engagement must be agreed in writing by both parties. Eveilsynthet is not obligated to perform work outside the agreed scope without a written amendment.

5. Client Responsibilities

Clients agree to:

• Provide access to the data, systems, and personnel reasonably required for the Service
• Ensure they hold the necessary rights and permissions to share any data provided to Eveilsynthet
• Designate a point of contact for communication during the engagement
• Not use any Eveilsynthet deliverables in a manner that violates applicable laws
• Not resell, redistribute, or publicly share Eveilsynthet deliverables without prior written consent

6. Payment Terms

All fees are quoted and invoiced in Malaysian Ringgit (RM). Payment terms for each engagement are specified in the service proposal. Standard terms are:

• Inbox Listening Audit: 50% on confirmation, 50% on delivery of the written brief
• Draft Assist Pilot: 50% on confirmation, 50% on commencement of the supervised period
• Quiet Quality Companion: invoiced monthly in advance

Accepted payment methods include bank transfer to the account details provided on invoice. Late payments may incur interest at 1% per month on the outstanding amount.

Cancellation and Refunds

• Inbox Listening Audit: if cancelled before sampling begins, the initial 50% payment is non-refundable. If cancelled after sampling begins, full payment is due.
• Draft Assist Pilot: the initial 50% is non-refundable once configuration work has begun. Cancellation during the supervised period requires payment for work completed to date.
• Quiet Quality Companion: may be cancelled with 30 days written notice. No refund for the current billing month.

7. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during the engagement. Eveilsynthet will not share client data with third parties except as required to deliver the Service (e.g. cloud storage providers bound by appropriate agreements) or as required by law.

Client data reviewed during the audit or pilot is not used for any purpose outside the agreed scope, is not retained beyond the agreed period, and is handled under a separate data processing agreement.

8. Intellectual Property

Eveilsynthet retains ownership of its methodologies, frameworks, templates, and general know-how. Written deliverables (audit briefs, pilot reports, monthly reflections, annual reports) produced for a Client are assigned to that Client upon full payment.

Clients grant Eveilsynthet a limited licence to access their data solely for the purpose of delivering the agreed Service. No other licence is granted.

9. Disclaimers

Eveilsynthet provides advisory and implementation services based on reasonable professional judgement. We do not represent that any Service will achieve specific outcomes, response time improvements, or cost reductions. AI draft-suggestion tools are subject to the limitations of the underlying technology, and their performance depends on factors outside our control, including the quality of calibration data and changes made by third-party helpdesk platforms.

This website and its content are provided on an "as available" basis. We make no representations about the accuracy or completeness of information on this site.

10. Limitation of Liability

To the extent permitted by Malaysian law, Eveilsynthet' total liability to a Client in connection with any Service shall not exceed the total fees paid by that Client for the relevant engagement in the preceding 12 months.

We are not liable for indirect, consequential, special, or punitive damages, including lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Eveilsynthet and its personnel from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of any deliverable, or your violation of applicable laws in connection with your use of our Services.

12. Force Majeure

Neither party shall be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including natural disasters, power outages, internet infrastructure failures, or government-imposed restrictions.

13. Termination

Either party may terminate an engagement if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. Eveilsynthet may immediately suspend or terminate an engagement if a Client uses our deliverables in a way that violates applicable law.

On termination, the Client shall pay for all work completed and deliverables provided to that date. Sections on confidentiality, intellectual property, limitation of liability, and governing law survive termination.

14. Dispute Resolution

These Terms and all engagements are governed by the laws of Malaysia. In the event of a dispute, the parties agree to attempt informal resolution through direct discussion before commencing formal proceedings. If informal resolution fails within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

15. General Provisions

• Entire Agreement — these Terms, together with any applicable engagement letter, constitute the entire agreement between the parties regarding the subject matter
• Severability — if any provision of these Terms is found unenforceable, the remainder continues in full force
• Waiver — failure to enforce any provision does not constitute a waiver of that provision
• Assignment — you may not assign your rights under these Terms without our prior written consent
• Notices — legal notices should be sent to the address below or to the email address specified in the engagement letter

16. Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page, dated at the top. For active engagements, material changes will be communicated in writing. Continued use of our services after updated terms are posted constitutes acceptance.

17. Contact

For legal enquiries related to these Terms:

• Email: [email protected]
• Address: Eveilsynthet, Unit 3-7, Bangunan AHP, Jalan Tuanku Abdul Halim, 50480 Kuala Lumpur, Malaysia